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Privacy Policy

When you interact with us, we collect data. Sometimes you give it to us. For example, when you order a product, you tell us where to deliver it. Sometimes we collect it automatically. For example, when you browse our website, we use cookies, which we explain in more detail below. This Privacy & Cookies Policy lays out how we collect, hold, use and disclose that data. From time to time, this policy may be updated e.g. to explain a new process or to comply with new laws.

Our Privacy & Cookies Policy applies whether you’re interacting with us online or through our customer service team. Should you want to give us feedback or suggestions on anything related to this policy or how we collect and process your data, or if you need any clarifications, please contact us through email at support@christianmetro.com. 

Contact details: This includes your name, address, phone number and email address. We use this information to update you on your order & fulfil it, send you emails on introduction of new products, fraud prevention and detection, showing you adverts on products and services that might interest you as your browse through our web site, and targeted advertising including on social media networks.

Transaction information: We use this information to receive payments, give refunds and for fraud prevention and detection. We don’t keep your payment details so there is no need for you to worry.

Order history: We use this to perform our obligations and so you can purchase products through our website, so that our customer service team can provide you with support and assist with returns, exchanges and refunds where applicable, and so that we can study what you and other customers like which will help us providing visitors to our website with the best possible shopping experience;

Date of birth and other milesetones: We may collect this information so we can send milestone special offers to you.

How you use our website: We use this information to constantly improve the overall shopping experience we provide through our website.

Personal identification details: We use this information such as your date of birth to detect and prevent fraud.

Communication & marketing preferences: We gather and use this information to make sure we send only marketing communications you have consented to receiving.

Your location: This information helps us offer you a unique shopping experience depending on where you live.

Your interests, preferences, feedback and survey responses: We use all this to enhance your shopping experience and also for internal market research purposes so we can deliver targeted advertising to you based on your profile.

Make it easy to buy by eliminating stumbling blocks to purchase. Don’t assume customers know which item you’re talking about in your post. Provide a link directly to the product page or just link the product to your blog so they can buy if they want. If it relevant give readers more than one way to get to the product.

This list is not necessarily complete and in certain circumstances we may need to collect additional information for one or more of the purposes set out in this Privacy & Cookies Policy.

COOKIES:

As mentioned earlier, we use cookies on our website. Cookies are small pieces of information stored by your browser on your computer or mobile device. They are used to maintain session information between your browser and our website and identify things related to your use of the website such as the time, date and URL of the pages you visit, your IP address, your location and browser software. Some computers and mobile devices also permit your location to be shared with us (often referred to as geo-location data). Most browsers can notify you when a new cookie is received, or let you turn off cookies or geo-location services altogether. Turning off these services or not agreeing for us to use cookies may mean some features on our website are not available to you.

We use information obtained this way in order to learn about your preferences so that we may improve our website and the services offered through it. We use two different types of cookies viz. session cookies and persistent cookies.

A session cookie is stored temporarily, it only lasts until you close your browser. A persistent cookie is stored on your device and lasts until you or your browser deletes it. For example, we may use cookies to store your preferences so you don‘t have to set them up every time you visit our website. You might also see web banner advertising while browsing other websites related to products you’ve viewed on our website. We place these ads using cookies. Some of the cookies we use are associated with your account (including personal information about your logged in status, your location, email address you gave us), and other cookies are not. We use both first party and third-party cookies. First party cookies are those which we use. Third party cookies don’t originate from us. Social networking sites use third party cookies so you should check the websites of those networks for more information about managing their cookies. 

Sharing Your Info :
We use carefully selected third parties in certain parts of our business. The relevant organisations include:

a. Those who deliver customer relationship management and delivery of the online experience.
b. Those who are involved in the warehousing and delivery of online orders.
c. Service Providers listed on our site.
d. Those involved in the payments system including financial institutions, merchants and payment organisations.
e. Those involved in providing, managing or administering the product or service purchased by you such as third-party suppliers, other brands, loyalty and affinity program partners, printers, posting services and call centres.
f. Those involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems; and
g. Carefully selected third parties who wish to tell you about their products or services that might better serve your online and lifestyle needs, promotions or other opportunities.
Children
We acknowledge and support the importance of children’s privacy and safety. We do not knowingly collect personal information from children under 16.
If you become aware that a child under 16 has provided us with personal data without parental consent, please contact us via the Contact Us page on this website and we will attempt to delete this information as soon as possible.

Contacting Us

We only keep your data for as long as we need to in order to use it as described above. Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data to us via the internet.

Want to know more? The best way is to contact us through our Contact Us page on the ChristianMetro website. Thanks for reading, and be sure to regularly check out our website for any changes to our Privacy & Cookies Policy.